Return & Refund Policy

💛 Our Promise

At Azmin Collections, every order is prepared with care, elegance, and attention to detail.
Each piece goes through a careful quality-check process before dispatch, ensuring it reaches you beautifully and safely.

We are deeply committed to offering a smooth and trustworthy shopping experience — both across India and internationally. ✨

If something doesn’t feel right, we’re here to help with kindness, honesty, and care.

🕐 3-Day Exchange Request Window

You may request an exchange or replacement within 3 days of delivery if:

  • The item received is damaged
  • The item is defective
  • You received the wrong product 

At the moment, refunds are not available.
Eligible issues will be resolved through exchange or replacement only.

🌍 International Orders Policy

We are delighted to now offer international shipping worldwide. ✨

Please note:

  • International delivery timelines usually range between 12–20 business days
  • Customs duties, import taxes, or local charges (if applicable) are the responsibility of the customer
  • International shipping fees are non-refundable once dispatched
  • Exchanges for international orders may require additional shipping charges depending on location

We will always do our best to assist you with fairness and care. 💛

🧾 Eligibility for Exchange

To qualify for an exchange or replacement:

  • Item must be unused, unwashed, and unworn
  • Original tags, packaging, and accessories must be intact
  • A clear unboxing video is required for damaged or incorrect item claims
  • Exchange request must be submitted within the allowed timeframe
  • Order ID must be provided for verification

Items that do not meet these conditions may not be approved for exchange.

🔁 Replacement Process

If your order arrives:

  • Damaged
  • Defective
  • Incorrect

we will arrange a replacement after verification. ✨

For size or color exchanges based on personal preference:

  • Return shipping charges may apply
  • International customers may need to bear two-way shipping costs
  • Replacement dispatch begins after successful quality inspection of the returned item

🚫 Items Not Eligible for Exchange

For hygiene, safety, and quality reasons, the following items cannot be exchanged or returned:

  • Accessories
  • Innerwear
  • Customized or altered items
  • Clearance / sale items
  • Gift cards or promotional items

💬 Damaged or Incorrect Orders

Please inspect your parcel upon delivery.

If you notice any issue, contact us within 24 hours with:

  • Order ID
  • Photos or videos
  • A short unboxing video

Our support team will assist you as quickly and carefully as possible. 🌿

📦 Shipping & Delivery

🇮🇳 India Delivery: Usually 12–15 business days
🌍 International Delivery: Usually 12–20 business days

🚚 Orders are processed within 1–6 working days.

💸 Free Delivery is available across India.
International shipping charges are calculated at checkout.

❤️ The Azmin Promise

Every Azmin piece is created to bring comfort, confidence, and modest elegance into your everyday life.

You are not simply placing an order —
you are becoming part of the Azmin story. 🤍

📞 Need Help?

We’re always here for you with warmth and honesty.

📧 Email: idofazmin@gmail.com
💬 WhatsApp: +91 83018 63269
🕒 Monday – Saturday | 10 AM – 7 PM

✨ Azmin Assurance

Effortless Experience.
Gentle Support.
Modest Elegance — Always. 💫